Do you call yourself? Put yourself on hold? Often when I comment on someone’s on-hold program, the reply is “I didn’t even know we had one!” Your frontline employees may not know you have an on-hold program, but they probably know what should be included in it – they answer questions all day long, and they know what your callers are most interested in knowing. So when you need to know what your callers need to know, ask the folks who are in the know – your frontline staff
Patient Education On-Hold Experts
Give us a call at 1-888-321-8477 to discuss your specific on-hold needs!