Tel A Patient Medical Industry Telephone Audio Calms Anxious Callers and Provide Valuable Information
Patients have questions about appointments and concerns about symptoms they are experiencing, increasing the call time burden for medical staff and extending hold times for patients. A reliable, customized telephone audio solution will assist medical teams, offering improved patient support.
A custom medical office auto-attendant greeting provides instructions for patients experiencing a health issue and directs callers to the proper department. An afterhours greeting offers directives for an emergency outside of business office hours. As well, custom greetings encourage callers to visit your website and social media for non-emergency support.
Provide patients a consistent, educational, and comforting telephone experience. Contact TelAPatient.com, part of the OnHold.com family, at 1-888-321-8477 to learn ways we will help you improve patient care.
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"The Sound of Silence" may be music to your ears but callers encountering silence on hold may be harming your business! Silence on hold increases perceived wait time and may lead a caller to believe you disconnected them – resulting in a hang up or, worse, a call to your competitor! TelAPatient.com, part of the OnHold.com family, has the background and expertise to create a music on hold marketing program that will keep your callers on the line with informative entertaining content – frequently resulting in increased sales!
For sound on hold advice, visit TelAPatient.com, part of the OnHold.com family, or call us at 1-888-321-8477.
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Maybe you’ve used your small office/home office (SOHO) phones for so long you don’t remember when you bought them, or your company has outgrown your basic phones – there are a number of choices for easy to use, economical phones that will allow you to utilize custom on hold messaging as well as many other features. These phones may be found at big box stores, online retailers or via the manufacturer’s website.
If you’re looking for standard, small office/home office (SOHO) phones, consider one of the following:
AT&T SynJ SB67138 / SB67158 supports up to 4 phone lines & 11 users. All that would be required for music on hold is a patch cord (provided by TelAPatients.com) to connect the SB637138 phone to the USB music on hold device.
VTech CM18445 is ready to connect to our USB music on hold player right out of the box with the cable provided with your VTech phone. Supports up to 4 phone lines & 11 users, both corded and cordless.
XBLUE X16, also ready to connect to our USB music on hold player right out of the box. Supports up to 6 phone lines & 16 digital phones (up to 4 cordless phones).
If an Internet-based phone system (Voice Over Internet Protocol / VoIP) better suits your business needs, check out Grasshopper (www.Grasshopper.com), Vonage (www.Vonage.com), Phone.com (www.Phone.com) or 8x8 (www.8x8.com). All offer a variety of features that are sure to help your business!
Please note: as service can vary depending on your provider, we encourage you to consult your telephone service or Internet service provider to ensure the system you choose will function properly with their service.
TelAPatient.com, Part of the OnHold.com Family
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You’ll need the on hold program provided by Tel A Patients and your custom music on hold messaging will be up & running with your Verizon One Talk phone service in no time!
Add a custom music on hold program to your Verizon One Talk phone service by following these instructions:
Log in to your Verizon One Talk “My Business” web portal:
From the 'Product Tools' section, click One Talk.
From the dropdown, select the appropriate group then click the Features tab.
From the 'Business Features' section, select Music On Hold.
Click the Feature Settings switch to enable or disable .
Select “Upload custom music”
Click Upload then select the Tel A Patients message on hold program file from your computer
You’re ready to play your custom music on hold messages from TelAPatient.com to every caller via your Verizon One Talk phone service!
Questions? Call TelAPatient.com, Part of the OnHold.com Family, at 1-888-321-8477!
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Note: Information is current as of 1/2020. Please contact your Verizon One Talk agent to ensure this feature is available to you.
How to program your XBLUE X-16 phones for custom music on hold messages by TelAPatients.com
You’ll need the message on hold audio file and on hold player provided by TelAPatients.com. Your customized marketing on hold will be up & running with your XBLUE X-16 phones in no time!
Plug the TelAPatients.com music on hold player into the music on hold jack on the back of the communications server. The input jack is found between the line 1 jack and the INIT switch. It is a standard ⅛ inch mono audio jack. A patch cable may be required to go between the audio player and the X-16.
From the XBLUE X-16 phone:
Press the Program Button on the phone
Scroll to System Setup
Use the Navigation Buttons next to the display to scroll up or down
Press Enter (the center navigation button next to the display)
Dial the setup password (#### is default) and press Enter
Scroll down to Music Source and press Enter
Select External, then Program Button to save
You’re ready to play your TelAPatients.com customized music on hold messages to every caller on your X-BLUE X-16 telephones!
Questions? Give TelAPatients.com (part of the OnHold.com family) a call at 1-888-321-8477.
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Our professional audio studios offer a wide-ranging catalog of International music for your on hold program, custom auto-attendant greetings, website audio and more. From the lilting beauty of an Irish flute, pleasing strings of a ukulele, rhythmic full body of a steel drum, to the melodic sound of the Vihuela guitar or nearly any type of music for your business, TelAPatient.com has the right piece of music for you!
Listen to a sample of our International background music tracks. Don’t hear precisely what you want? Give us a call as our studios can produce the right audio to meet your needs!
TelAPatient.com, Part of the OnHold.com Family
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Patient Education On-Hold Experts
Give us a call at 1-888-321-8477 to discuss your specific on-hold needs!