Medical offices are experiencing a surge of phone calls due to Coronavirus COVID-19. Patients are calling with questions and concerns about appointments or symptoms they are experiencing, overwhelming medical office staff. A cohesive custom telephone audio solution will assist medical teams, offering improved patient support. In this evolving time, it is critical for the healthcare industry to provide accurate information to callers. Per American Medical Association (AMA) recommendations: “Utilize a recorded message where possible advising patients how to self-screen and to advise those who have recently traveled to self-quarantine if recommended by the CDC and/or their state or local department of health.”
A custom healthcare auto-attendant daytime greeting offers guidelines for patients experiencing a medical issue and directs callers to the appropriate department. An afterhours greeting provides patient instructions for an emergency outside of office hours. As well, custom greetings encourage callers to utilize your website and social media for non-emergency assistance.
Use the time a caller to your medical office is on hold to calm anxious patients, educate callers about Coronavirus COVID-19 directives and reassure patients that you are adhering to the latest AMA, CDC and WHO directives. Provide your callers a reliable, informative, and reassuring telephone experience.
Call TelAPatients (part of the OnHold.com family) at 1-888-321-8477 to learn more or visit OnHold.com/Medical
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Telephone On Hold Earth Day 2018
What on earth can you do for Earth Day? April 22 may be the day we’ve delegated to celebrate & do something for Mother Earth, but concerned Americans, businesses & organizations are making a difference every day. What can you do to help? Start small – give up those plastic straws! Americans use more than 500 million plastic straws every day – and many of those end up in the oceans where they are consumed by sea life. Nearly 90 percent of the debris in our oceans is plastic – and the Earth Day Network is leading the fight against this pollution.
What about you? Your Telephone On Hold music on hold program is a great place to let your customers know that you work for their safety and that of the world we share. If your business strives for environmentally friendly products, practices & services, that’s something to brag about! Music on hold messages are a part of your brand – let your callers know you care!
Happy Earth Day from Telephone On Hold!
TelephoneOnHold.com | 866-359-4653
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Telephone On Hold Music On Hold Tel-A-Patient Upgrade
Is it time to upgrade your music on hold equipment? Are you still using an outdated cassette load device to play your music on hold? We provide a modern music on hold device. The Telephone On Hold USB music on hold player is made in the USA and includes a 5-year manufacturer's warranty! The Telephone On Hold USB on hold player is easy to use, reliable and rugged.
Telephone On Hold offers cost-effective music on hold production and equipment, auto-attendant, voice mail, custom audio greetings and more! Call Telephone On Hold, patient education experts, at 888-321-8477!
Telephone On Hold | 888-321-8477
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Tel-A-Patient Message On Hold by Telephone On Hold
What is message on hold? A customized message on hold production from the patient education experts. Our productions start with you! We conduct a discovery message on hold interview to learn more about your business, services, history, and more. We combine that information with your existing marketing materials, website, Facebook, Twitter, etc. to create a fully customized message on hold script - these are the marketing messages on hold that will play, interspersed with music, for your message on hold production. You choose the voice and music on hold from our extensive Soundstage, we mix the message on hold production and send it to you. Fully customized, stress free, message on hold from Telephone On Hold, patient education experts!
Call Tel-A-Patient Telephone On Hold at 888-321-8477 and visit us at TelephoneOnHold.com!
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Patient Education On-Hold Experts
Give us a call at 1-888-321-8477 to discuss your specific on-hold needs!